Carpet One Bundall

 
 
 
 
  
 
 
 Carpet One Bundall
  
 60 Google reviews 
 
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 Chris Redler 
 
73 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Carpet One at Bundall were professional and easy to deal with from the first contact until the job was done. Sam ensured it was a seamless process and I’m very happy with the end result. I definitely recommend Carpet One at Bundall for your flooring.
  
 
 
 
 
 
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 Sebastian Louise 
 
113 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
An absolutely terrible experience. Come here if you want to be served by a man who clearly doesn’t want to be there or attempt to be helpful in any way. We came here in hopes of looking at product flooring for our house - we had previously gotten a quote from the Helensvale carpet one (beautiful service there) for product only and install but the opening hours there were outside our availability but imagine our joy when we realised there was another carpet one in Bundall that may even have different options available to sample. Never-mind, upon walking in we are bluntly asked   a “what are you looking for”. Who cares for greetings. When asking if we can take a few samples to see at home , we are told to hold up and asked if we have even gotten a quote yet and he doesn’t just let people have samples. We begin to say that we had previously gotten a carpet-one quote at Helensvale and before being able to explain our situation further we are interrupted with “we don’t compete with each other, you’ll have to get your sample from there” In a further attempt to explain our goals re alternative product, product only price, comparisons ect but it fell on deaf ears as he was clearly more excited to mansplain how company’s work and that they don’t quote against each other cause it’s the same company, but they’re also different business so we can’t have his precious samples. Oh… but he would sell me product only (cause that’s apparently not competing) but I can’t take home any samples home to look at unless he’s quoting but he won’t quote cause we already have a quote from another carpet one. So basically “buzz off, I’m going home soon”.  Plus all the “examples” he listed of stores that also wouldn’t also help us, that very much have been extremely helpful previously even being under the same company name but different franchises As well as, if he was truely worried a couple of samples would have broken his bank - we were more than happy to pay to hire the sample as many of his example “competing” stores have done in the past. Unfortunately I believe it was the owner so this review will be taken with a grain of salt by the store but hopefully it helps someone else avoid disappointment if they’re expecting a helpful, friendly, knowledgeable and good listener sales person (cause they are definitely not at carpet one bundall) Now obviously every business can have their own non sensical rules, we aren’t owed samples by any means   - but a bit of kindness and effort to listen to the customer instead of his own voice would have  gone a long way. It definitely felt like he felt we were a waste of time to him and discounted us such, I hope he remembers that there are other products in his store that we also would have loved to look at (carpets,rugs) and word of mouth when helpful can travel far for future business and travel further when so bluntly rude.
  
 
 
 
 
 
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 Michael Kilroy 
 
184 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
I couldn’t be happier with my new carpets and vinyl plank flooring. Sam was very knowledgeable and professional and recommended a selection of products and colours that are just perfect. The installer Mark was friendly and helpful and did an excellent job. A big thank you to the team at Carpet One Bundall. Highly recommended.
  
 
 
 
 
 
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 Judy Hay 
 
198 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
We are sooo happy! We shopped around for carpet and timber flooring for our home reno and Carpet One Bundall was the best for quality and price. Sam and Denis made us feel really comfortable with the quote process, keeping us informed of all the steps along the way. Their service was truly great and the results speak for itself. Everyone who has been to our ‘near new’ home are amazed. Thankyou heaps guys.
  
 
 
 
 
 
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 Sharon Crump 
 
199 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
We have had problem after problem with Sam & Dennis @ Carpet One and their lack of after service care since we had new carpet installed 18 months ago. The service was not great to begin with but then the installer did a really bad job with a join and months later and after jumping through their hoops they finally agreed to send  someone to fix it. Then 6 weeks ago we had it cleaned for the 2nd time because the quality and wear is so poor and there was a reaction turning the carpet yellow (apparently to do with the PH level). Godfrey Hirst sent new carpet to replace it and the carpet cleaner paid the install cost directly to Carpet One as he took responsibility for the damage. We reconfirmed the day before the install and were assured all was ok but after moving work around, moving all the furniture out etc the installer didn't turn up. 10 phone calls later we were told there was a miscommunication and it was rescheduled with a different installer 2 days later. There was no apology or accountability at all and never has been. Not only is the service bad but the prices are way more expensive, as we found out when getting some runners made out of the same carpet. Carpet World was half the price and so was the installation quote we received for this job. So on top of messing us around, not passing on information or giving 2 hoots they PROFITED out of this bad situation for us. Be warned, there are way better companies out there who deserve your business.
  
 
 
 
 
 
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 Penny Schmalkuche 
 
200 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
We found Sam White and his team wonderful! Sam was a problem solver and we are very satisfied with the resulting job. He guided us to choosing a more suitable product than the one we were leaning towards.  The carpet layers were strong and most capable.  Ivan and Penny
  
 
 
 
 
 
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 Rhys Rhys 
 
204 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Called today to find out the ranges they stock as wanting to match current carpets. the staff member who answered was so dismissive, rude and condescending. I asked if I could come in for swatches to match my current carpet and was told “you’d know by looking at it what colour it is wouldn’t you”- shocking service and attitude. Don’t recommend at all. I never write reviews, but today was just shocking!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 wolfgang schwantes 
 
298 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
I bought the 6k carpet off them for my 3 b/r Unit. A year later I asked them to do a patch up job as someone made a small hole in the middle of the room. They made an utter mess of it and the 20mm square they inserted just jumps at you. I could not have made a worse job. So a total mess up. When I complained they said that they would come to look at it. Never happened. Bad service , bad carpet layer. Plenty of others to choose from as it can only get better.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Allan Macrae 
 
309 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
I cant recommend Sam and his service highly enough, great guy to deal with. Guided me through the whole process and followed up after the install to make sure I was happy. Rob the carpet layer worked so hard and got the whole house done in a day. Great job done extremely well by the team. Thanks guys.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 T Murray 
 
320 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Our experience with Carpet One Bundall has been incredibly disappointing and drawn out. We paid a deposit for both carpet and blinds at the same time, expecting the process to be smooth and professional. The carpet installation went ahead, but weeks passed with no confirmation about our blinds. Despite paying the deposit at the same time as the carpet, we couldn’t even get a basic update or installation date. Total investment $14,000. Over 2 months, we made three separate phone calls to the Bundall branch, and on each occasion, we were told someone would get back to us. No one ever did. In frustration, we even visited the store in person, hoping that speaking face-to-face would finally move things forward. Even then, we couldn’t get a clear answer or any commitment on when our blinds would be installed. Every interaction felt like we were being brushed off and the owner Sam had no idea about anything and kept blaming his staff. Not helpful or professional. Apparently two customers with the same last name in the system was too much to handle, and even with us constantly chasing them, it still didn’t ring any bells that something wasn’t making sense. Finally, after almost 3 months of waiting and chasing, the blinds were finally installed with the wrong coloured fittings. We were told it would be another 2-3 weeks to get the correct fittings. Four weeks later, we had to chase them again as we hadn’t heard a thing. We were told the manufacturers were very busy. Again, we had to do the chasing to get an update; zero proactive communication from their team. After one month of being installed, 2 of the blinds collapsed on me, bruising my shoulder and damaging our wall….we now had to wait yet another 3 weeks to get the replacement blinds and correct fittings. This was the final straw, I wanted to make a formal complaint to the Head office and be compensated for our time and inconvenience, but when I contacted Carpet One’s head office and explained the situation, the person who answered clearly read from a script that “all stores are independently owned and that head office couldn’t intervene.” I was advised to “resolve it with the branch directly” or take the matter to a local tribunal. This obviously happens a lot. This is not what you expect from a national brand. I even attempted to contact the Australian General Manager via LinkedIn, but he never responded. This confirmed to me that Carpet One offers absolutely no support or accountability at a corporate level. Once something goes wrong, you are completely on your own. If you are considering using Carpet One Bundall, please take this as a warning. You will not get any help from head office if there are issues you can’t resolve at a branch level, and the Bundall branch has shown a complete lack of care for customer service. It took four months, multiple calls, and a personal visit just to get blinds installed, which we had paid a deposit on within 12 hours of receiving the quote. We have since used Cross Carpets for another room and the difference was night and day...prompt communication, professional service, and a business that genuinely values its customers. Think very carefully before choosing Carpet One Bundall. You will not get support in resolving any issues, and your time and patience will be tested.